FAQs

PRODUCTS

IS ALUMINIUM FENCING BETTER THAN STEEL FENCING?

Aluminium fencing is generally considered better for residential fencing applications as it offers: 

  • Corrosion Resistance: Aluminium is naturally rust-resistant, unlike steel, which requires special treatments to avoid corrosion.
  • Ease of Installation: Aluminium is lightweight and easier to install, while steel is heavier and more labour-intensive.
  • Low Maintenance: Aluminium requires minimal upkeep, whereas steel may need regular rust-proofing and repainting.
  • Cost-Effectiveness: Aluminium is generally more affordable upfront and long-term due to lower maintenance costs.
  • Aesthetic Flexibility: Aluminium offers a wide range of styles and finishes, often at a lower cost.
  • Security and Strength: Steel is stronger and better suited for high-security industrial needs, while aluminium is more suitable for decorative or medium-security uses.

DO YOU PRICE MATCH YOUR FENCE PRODUCTS?

No, our prices are very competitive, and we have a 10-year warranty on our fencing products for your peace of mind.

WHAT FENCING SHOULD I CHOOSE?

The type of fencing you should choose will depend on the size of your property, the desired aesthetic and your budget constraints. We can provide you with guidance on what fencing will suit your application best. Simply send us an enquiry.

IS YOUR POOL FENCING COMPLIANT WITH AUSTRALIAN REGULATIONS?

Yes, you can rest assured that our fencing solutions meet the required Australian regulations.

CAN I INSTALL THIS FENCING MYSELF OR DO I NEED AN INSTALLER?

Yes, our fences are a DIY product that is easy to install, but we also can assist you in finding an expert installer if you’re short on time or unable to put it together yourself. Find an installer here.

HOW MANY FENCE PANELS AND POSTS WILL I NEED?

If you have your measurements handy, we can provide you with an accurate estimate of the required number of fence panels you will need for your property. Simply give us a call or submit an enquiry.

WHAT IS THE BEST WAY TO CLEAN ALUMINIUM FENCES?

Clean water is the best way to clean your aluminium fencing to prevent any damage. We suggest cleaning your aluminium fence once or twice a year or more often if it’s exposed to harsh weather. It is important to avoid using abrasive cleaners and chemicals, steel wool, or scouring pads/brushes that can scratch the finish.

DO YOU OFFER TRADE DISCOUNTS ON FENCING?

Yes, we can provide tradesmen with competitive speciality pricing. Please give us a call or submit an enquiry, and we’ll be in touch with a quote.

ORDERS

HOW DO I PLACE AN ORDER ON YOUR WEBSITE?

To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, PayPal, and other secure online payment options.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Orders are usually processed within 24 hours and based on where you are located are delivered within 5-7 business days. The maximum delivery time stated takes in to consideration potential courier delays and demand.

HOW DO I TRACK MY ORDER?

You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on the shipping carrier's website.

WHAT IS YOUR RETURN POLICY?

Returns must be made within 14 days of receiving your purchase. Refer to our returns policy for more information.

SHIPPING & LOGISTICS

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to selected countries internationally.

HOW MUCH DOES SHIPPING COST?

Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase.

CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER AFTER IT HAS BEEN PLACED?

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.

HOW LONG DOES SHIPPING TAKE?

Local shipping takes around 2-3 days, whereas interstate varies and may take up to 2 weeks.